Maison Assistance
Frequently Asked Questions
Review details on DHC gemstone certificates, bespoke design timelines, and the logistics of secure high-value delivery.
You may request an appointment by clicking "Book a Viewing" in our main navigation, completing our appointment form, or sending a direct message via WhatsApp. Consultations are available both virtually (high-resolution video streams) and in person at our private studio in Kozhikode, Kerala. All studio visits require approval at least 24 hours in advance.
No, private consultations and virtual vaults viewings are complimentary at AYMA. We treat each request as a private inquiry, providing personalized guidance and design history with no purchase obligation.
Bespoke designs begin with a direct dialogue with our design team. We establish your stone preference, metal type, and design motif. We then supply hand-painted watercolors for review. Once approved, the piece is cast and hand-set in our atelier, a process that typically requires 4 to 8 weeks depending on stone sourcing.
Yes. AYMA specializes in resetting family heirlooms into contemporary luxury mounts, respecting the integrity of the original stone. Sourcing and authenticity audits are conducted by our gemologists before design work begins.
Absolutely. Every diamond of 0.5 carats or higher and all premium emeralds are accompanied by certificates from international authorities such as the DHC International Gemlab & Institute. Every gold piece is stamped with authentic government hallmarking verifying its carat purity.
We provide secure, fully insured luxury courier shipping globally. All shipments are double-sealed in temper-evident vaults and require signature hand-deliveries to authorized recipients. Shipping within India is complimentary.
Have Further Inquiries?
If your question is not covered in our FAQ sheet, connect with our concierge desk immediately via WhatsApp or arrange a consultation slot.